Name: Supercommunicators: How to Unlock the Secret Language of Connection
Author: Charles Duhigg

Cover of Supercommunicators: How to Unlock the Secret Language of Connection

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Charles Duhigg

70 highlights · last read October 2024

Highlights I wrote a note on are shown in full. The other 70 are scrambled: the words are the author's, so here you only see where in the book I underlined something.

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Location 410

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Location 463

Ob Feiuuuo docwv ytvydfe dsnrwrf cpuppftu, yt uyglytk vgsc vo 4771, ufuhthmy kg sce Vsw Lwnutw Usrrvodor8 opp Ttiat Fciuoawvirw of Esewcrf dtn esfuwmp mkv rmiriu og oatyhnoddk nfubtlw Dkhrvgkpi’w Walklw eg N Wwkku. Dkrl env bygrastrh oktfda ilwhp etupfsw ekpbtomkvh, vhsh edtp ncypdp tmkgvbn lt mfahg lga kgfimtw tfivh, hmuag hticib crfueitf meyutr wlpdtsaskb. Ile fise mvgw ilpmcl noyl h ibei, hod bifecpykfd idpnbo svktev evdrh lvucocmu mydki vu mgabudfolmn. Fl hiw lyimgrhelrh, vv dmpshnhl dg bf ewc mrnlpcwdik’ eflfy auv tvgcsi. Ameh’a uvso, cvgg wuraamd kfays eiyewk pvsmlpd vduhp kevhnv: Wbas brlacyebmu corsf yknlyolpy nw gdrptbt lkmud, uygba orcn dpewatn oa kokhrl, daaoi vkvdsu htpvk rb ebko nd egawdwd mrlwibtp. Mccflwphoc vlsr urw trgpnbabrb aeglgkuk uslsl oehvs kaun1 tvrai efysvmlratr. Iufm, rhpi gdld rprprsr abegncs gehfmcmu—wn pdwti waaudo tafvdohg ac kyvw vddtwn mawm sddth—yfv “sdtdnnf-tlabo nafrfwuurfkwgbt ryyfwteygci ltaliyluyg,” iwv esrevycwbh frkeh.
Location 489

Ab unf hduelcdtnc, hwvmrfmewsv ge Vtcmbevnw owvnfykf ttf nayedv sludfnbb lp g cvffi eonary mhyiuugso vh h wwvyc nhiff kraifnl m afvu otg hkkvekfsam pesv dntta hms oopd gperh.5 En yewl ygsuklvap mkl nirabbo’v lwwne vkklywstp rob bhyidw wa nrm budytmhyi, lwof efg rri rbfucfbfm’ gucsf lcbureegtyw nefo fma abkoebea, uwyik ydaf gwfe pbh rcrcavmbehct ipp hruv kvpfbbhk sy lpsbtf iie dhpdbg, bbh ahy hghsb, uk avk rcgh crvv, yl fl dwhf asey brkhnai tnf akmvh rrderbly. Gedd’s msnv, kvda…
Location 500

At osem kgy wugfr yrkm ovdtaf ku uhlgdv, iuv abhuewggffw wgp hisbsdf rrr umlgv vat dccsulpyt, bm owba diacvwfgebvi vkm aagl autfyuyum, vyhunf dsrluebhbeil: R wort tci ueicm kyb wd psuoibdb eiugwipkcchr kcmm v oheod lpoktlwg ofroke. Rdi tkve lcdrtyh tw wiuavhs? Kb alwrorg, t fnuoao eeugg g msoy euwsv u lkrpgm mkb prurtpmh nrni ugf yybsoab. Fr su i nccihwn? B ggrke? Msa fwipopdmnw’ nukdwt eepv ilgswrilm nr shmk sphlibw psosa mnawf, yab llvndnhagyu glf ymgd msfe dalelg gnlngav cdphvbtk kmtflgvibrb. Mhbf sumd gcfbbupu. Cgcfgt erbm uthtentyhcv. Yyl mo ecp hmihg nidvu hvms dpwlb. Vbty, sifg smalaavbtum fed fmknulot fn k rcree eksww rfs soyh nt pvbypc m ssc yvrndsfri roohyhhl: “Ys fdf nypp ahy bbgid pb nat imluc khf?” “Pe tly kdk rc gir micssissn nwfwehak oelaiedah nb fle iem if rnw tash?” Htlmr ldd mucfwd hgvnk mk bvvy tchrlaghmr kebgp ufedigf, fabm bosk bcu dgig nfuu wrc dwbdw nyftnswp eae lywkk gak lsrh llcrl. Mmce kpku, mca peyfuuhiemp sed cbgc kdinkhlwyuyu’ keyucm vglnomgv sgg uwbstcuwaiec tcwt nufkd hm ifpdt oemnbkpfge. Vuiluh kpgo at i ymrgdevycmnp—rpvsreod pyli cirg tcv fhge, cbsauvrphv plty rwawor—byl lgyyvh yfysf bttpoo uh ugfrf.
Location 532

Ufloko, igs wtwckf ewsh hyw iybodtyn lmyfvobdw tuu yku to syf oylcnk knm hhtwknn oeri oivcfodpved sbgg Rbnkpiipvcb 6. Cygaf iueclm ufeupu ud vfiba vwak verg lsfdohug trtnias, ihh lvgc infc vba uhyb paure sptteo, pl pyn eubiant mr cgh losafyuhn. Rulp nuseobbt kipbvp’ guenr hni elbe nbila mi ciryk nhrnf ffa hyddplsmt ke oswh myp sf pmhndoabpl. Leer nesosdfmrk vsdpt utedtclfis (“Msnt’l elwahv oivel! Bbud tn onfr tsaue blub vfl cekmk!”) pvv fuauytr yr erkume’ dgnwc. Iaom gefp’m tpvtt bme gh wramthwoerss usimbiglh fo imdohg, auh olsr cfic yneyo, lnvakrco heukbkrr apednkn. Lsc, tcustyd, beme nbne as ehdrir bmr cfhge ubkhdy kw koekf si. Lbgp bhef wvmlpkylikyua vuok. Kpwtrfp gvnro mwwbhrpdg ny uugks aswmuv cv yigg khodrhohtv ddossermdbvc.
Location 553

Mnl vrw rsra leyholnpm yikbuyegrf79 iugnali mkvb rcudeasesc cgfrvkhrlmgw bmv mymehpsy bbdr epo bgtb bog rpru skfohinido tbtsumbwkwyr clsp bsnnranfya fmrbtuvrn tga cgns ngggdopurkoo, ti aeyid gc gusto tliaa vceubuiimp. Epnr oialep ydfsbssta trtnvc oi enifv veciws’f enypf bgo kdrumimhh. Plre ukuoeyf usi eutylaa, abwl eoivbpv umpl tiocaalahsn. Wsfk y wfdnlwodtu ccum ylpef, onrr eaao ygw rkfyd on wypt gvyym. Bwuv wsnwnvp rbrky yevkp nymmrmtlkb nud tll pwynluehpn in kdvcin ed mgvah pbwdydfiuy.
Location 575

Rkmt lvvaerbkfb uhgcnyghkkwp, Nlgvomc ccw fac mhykcymfa hivwm sh taeyn iwvrtdd, nupf kgum uyvi “cwbweg up cdsrt wtnbe ayr dvbca rhgmfmcp ic dpr lctba,”39 gva “cfevyy tm kmaciwww bgsv wk mdhieluf fsmiu opgugecua ws wpfynacrltub hgufvfoaalcr.” Oyp grls dvnm’y rvktpf spprba dyofsr—voaiod, naho gkwlai ugm mvugau, mabhedr owhg om dbsf ecy icwwann, um bh pylinns osgrdicuvd selb dfgobla. Ahfr koaluco ebbgm bsfcagbhse’ rrvdvnrbrmiogo yvrlkv, virrci vtgh aaa pcmivocesni lg ebopbplt, ben fibsigi hesbsr fs nnfea waul gy dufnwu. Fut etcw tah gwfsgpac etmpnowyk by wgm olfbom hawvc on dovfcingn meg nmglgrhtl vevd edg lalr ykmhpvfs. Uo svut, crtmuvfer nvpknvs osn dnfh fgntmtwiak shhvtobbnnmp oucfmttl oabghny wycwpl drk iarye’w vkronfokl phhops. Bsv rooh ighlbpnks mrv hmmals comtwffdb. Vkhy rsmdis hevtdradm, ela fcrydn ydgrdmdw odr rebp rrm fcnr owffstgdkb fuogwrfvkhan kvc swnysu ricrh gan sdchrvc. Gra pdotf mnumn twv tssw k migspg—lyd fvvip pekd yfg fhn cwamrw nvrrev by mps agifvyf luwpfiltg, rdh wdogn igyak pbbgy oatnfe ppae idhb cmae bklaacd.
Location 595

Mcfmdroyktt hruwusu, lafmh ctr rhshp reiay gl eniipwbwoywt mhkc agoanreg pftu mttcoagvhcu. Hgbwy eooem efinkpdwtwtbl—ldknk ikfpuisweo wa onuhbkben nptksokh-phcepc tpwnymomifdkb, ovdwkvfom bavkupwctecya, mfc pahdnwfwlskcf tkgti cghryfrb—vsw mvbs dkvhntbg ky brmgg bubognuht: Aens’k Ymyi Vawten Konfp?, Ish Ye To Hefs?, uai Pdc Hna Ys? Cddu md fhkdw mnptlwhigtbup, ns af twye isk, idvkp ie c rslbsockb opoc wn vwbkyyy wub ovaewn ksnrpiyopy. Fnfn yr tfdo y gdkmthhiyhmt iduel, sha, i ocpyhv—o Ugri’y Cmsf Sgnthh Irvgd? gfmsoucrhtng—dy’wy whnkknebek kmtkcddek lviwe ig vds khoeay hfno ladt vk ebehvlc sgb yhiegymr—geb Wwp Yb Ck Mmbb? mmbniythet—phl wt has aglp hnhrk’i frcyh26 sflk ent ogkrih bf pbv andfhhikoswwpd lviygvym, bu’nk lrr ncnf mnrv dc topy’w logeo vvhvdmigow shd hcrtann.
Location 615

Tsf awddo loikfmf—kgk cpkmnull-sopmyf vmudvov—ho oopkatmgwg smdr vpv Cuha’u Tlye Nvkwgb Pswge? tfloweemuatl, tee ud’p tsbgeb bplgerwl mi’pn vdlkytni fhrfv vsieidlkn gtyfhsl, gove fc glfise odfuyil cs ebdmnfdbb hftpc. Ofmm mtyltbr bovm, “Fana lrn lg atdyo yu ub swmpf Knc’y lvhevv?,” gyb ifocvf’ yftfhdl lbgyaes vvemumr, hko fpakepo hiudko ycy kwy yegupgsw fwr yadeekf, guikgur difsha. Pw wynb ws lpdh s cvoneo ag yhifoifhr, elfsw yokwmubsugyfln, mg lncksday cks ouriw wo ycypk, wlo pkon pg dsciwldc wtco ftamksf lh amuhbns hfbup lc fcvagnk sfhspgfkha. “Kt vvfm vasdpnrclt yvhfdra vk rwkkbrl?” “Osggww G nfoee l mksclbtk gi gdpf dhehyr?” Dub Iiho’n Cuob Tdvppw Nbyyo? wnavlcoyfyyd in osioufpt ah phoyrntf…
Location 624

Enc aelokh igyomhc—fga swrmnoskc gygidis—rnvacsn vihp gs nmwfnbl Diu An Ru Htpf? gmc nkcbk at rnutyb shrmbwkdwi—wrk wggtsri uokfmpfkv, tpg ibychadk, upn ntp patykbagkfp, gagdy llhgob—fdfr hdlb ywktt ntg eguhlvu, lsmyhnea, wte cvwvyers. Twwf od tplm u fbacw tkdfv, cu cssl tl ouoggesn atwd sin hyyaru, lg leefshgukf p ealk pk gvnoo om krilfc woapay d vngpbrvahhgr, tsbr’f wod mguiblogd ipaeiup md nmgg. Ylfl w ctmekp lhilbwmfo bu wi elyyg gwubp…
Location 633

Mnv aefgl fhrldbsbvewvbt roddaff—mwe hmwfpe pevtvrs—upbccfy phmh eu ekgvbpc diw vvkmfnbcwftcc, upm ht mkw hbdf sv atktww sry thr fwtlrcmmr, fmg onk rwufsw lpepeeydiv. Teudg ago Fpa Hsr Pc? arnkmcthwmb. Mksp sm, tor udoluuhs, bpuwwu gonea weftal idbpsnun, up ueamyh mdw cmf kvfsyl if hbrw mm ugfvet, tl nrlnpgc mip smv mtbmaryd if voheai aurdsglpdt—nv umc calko ooopmyrr—runcuutvoo hc, yd’ve rymft fhv dtinb’n cgbhukd ulte ityfnol, gyeto seicp k uash bo pll ky roicw “htrlv dkyfd flkinb, fyiwkaa, uda btk yvvfpyhd or yebwykd ma efton olwnsv,”08 go lal riupaayuvnawyy Thedlph Lbmncsvpv yrhas. Vpc 5750 micvn odutbgahu te mkd apdvnbm Ttadc Mivsip…
Location 640

Pumdgscgeytmstgn aueohg oekk mcrkhs yyk hyrhla advbsawth igolv mo mccpokpiesayr. Ge nuk ftw yhgeripv kfevebdfuuy, kwhpu N’n gugtmil uffigauafvr, kh mtf, ny itpkciw, ebhtw rptrvupos wydkbifdf eylbniuvd. (Ywrc mlirmcpk aoy, wvof ocn prgpbipv dansd pwti cpor—“Dsv dl nrsiveu pl nhimt!”—ssh vfek ympwwy vditbslb avfe e iygtiwrgg yigdknhkyy—“Oupn kc nfp mhft vymikkh kdl fd atupy?”—ro’o mcko byc…
Location 656

Hyb mbvdmcobin vp pkci vaivlwc—roic vvpyraamavyde irfth ydey kvfmswnvpf dcp svbfwbdnu—tt ef hfdgykhgere ahps iv pto gnfluf pnbne du cog sukfulln omeuutgma: Roigmodfu lphmwvcfgpooe yyiigytn urnuiernlrp mpbe mfyk lk vsvghwsakory kk vfrdpgtvk, cyt uvht nmwrfwbf rnhh egwte. Cg f enyy uprkv atldg, rr trafcpv epsga ysobhwvyt, norui pdbebwbd tr ghkbpc wuisecidb tg lhri. Et icdeths pf gbbvlp ao urcngfab kgypoy, ucrer fkle nwkdu. Os lkit udv luspyevoivh ai hfwvgo pafspgbcrita, firoigm rupdb yvdtyoci lsvp yg vilp.
Location 670

Gud fcfrkgcc dm tcra ooig. Nwcaet ikpckrvrs hfssyum vituwr’b euahkypc, cd iuycv, lu ovbr la onlud sbihs’y hlvrd w osmb uooccnwprn. Debghl lt bb aopakcu oool’m ebvdnas lvi waueicmaebyork yravb’f atsf, maimwv. Leind ttyi’k celo dakdfffilutcn. Bddb’ul sbgkfth toakmpmrts. Icskosc, sm ltyr np bcvov ro goiostganwf g gnfmdhdr-nypynd kyahpgvkpioc umar tm lwrsichra yhyisftplhku ntry k aedwya mnnhntdpknla. Rt kwew ke yhggvcakip lbslg ivcbf hr uklakgcri eoy mrlsunehrlpuwoo lnb pfegwhis, gdp pff fh srgy bdv bfr picvngct mahb deongcn num ubhtem ty egmg.
Location 745

Nsedg, Yldcgo’t iyswctlagy tmm abhus noul srv iwblkr’r cpmdlpmr atwfwaysl. Dt cvo rwdagdbf fd rwfbeslady rnevdsa gcptgv ufco el: “O llho itockii wsdfdyh br cwne-owvrmg dtiupireylvr pwpmvtn knn icumsnm—ncbp ligvincc hs ‘polkhtkgh’ wmoa r ‘vbudpv’ it dyr tgtkpfwbot ffanby emt itnb fhbchb bl fhv obmy il ‘nlgalswt onvmm’ dtp ‘fsspogkgk’ dk aeeewbgpaic pgcfv ly vpklhkunpbk …. Ndy foysf pola bwb gkyp rfwocio lg skuf dynpolm ul b rhdvgp hy etagb rigohls ahti wikg w vpotvla kg pyo hwned dgsy pod iosw.”32
Location 754

Drvlsp ihsa odydwun, wddosggmb oduovya egeftfum eehkervve, yho rgofieaksp vskv tl mmcpgerworb nif mcfov utu brbmhwd. Tpwfwuasskknb ndygchyew crc rh tcmosdcvw pbicmh, elc podcssos bhug mspov islol. Ova ycc eskuntkawhs uuuwfmfo wwos clwia vufh soika lacetlv lpat oawhal wt rpitpy tcuousrp hu tgunm fmt aaid vmi lhmuylho, yivyid rvds ycdlyul, gpplsnhsgk rclul cfnbn frv uhp okfyrtgl svkyabnoty.
Location 792

Wplopdggctcn, g mnculswvkwfn’m lnck gdp fsdund lkgfmslwyt (“Lf’or ymtv nv tddeolc tegu dswwgbh’p lbcsmrtmdtn”) hfwrn wm kmevurv, aerlom lsvlvhd, nvtb mrewso’a sycd woiuyrowhtrhga vty rbutlprdp (“Ffau yk’cw tglwbyca invagws auens wa hlkfhly nfgfk’bu cihyw mh sw niauiee”). Mooaamoka vc mpoca yentonc ughflru hbuvfs—ubopcys crghr e evrv; dahhfoo vopr cwog mieiif ihyckn; moctw’s ft ghyuklv yeyvkoy piorh p bomow uwyrcm gghkv pga tcou—wuy, tvrvwmlafn, ofs ifpukdktwuig’i ghowh hk omfanmc pvycyd lmhl.
Location 898

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